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Orders & Shipping

How do I make a return?

Due to the nature of our products, we don't offer returns. We are sure you'll like the products, if there's any reason why you are not happy with them, please let us know. Our customer service team will send a replacement or issue a refund. If the or

How do I cancel my order?

Unfortunately, once the order has been confirmed we cannot cancel the order. If you need any urgent help with the order, please reach out to our customer service team.

Where is my order?

Royal Mail aim to take 2 - 3 working days to deliver your order, but it can take a fair bit longer. Especially if you are in one of the harder to reach parts of the UK. If your order hasn't turned up in 10 working days get in touch and we'll help out

Why has only part of my order been delivered?

Most of our products are bulky, and we need to send them in separate boxes. Sometimes Royal Mail doesn't take all the boxes in the same delivery run. If the rest of your order hasn't turned up within two days of the other bits drop us an email on hel

Where do you ship?

We currently ship only in the UK using tracked Royal Mail. Shipping is free for orders over £20.